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6th Annual Strategic Internal Communications - West Coast
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Wednesday, January 30 • 2:45pm - 3:20pm
Harnessing AI-Powered Digital Assistants to Drive Employee Engagement & Improve the Employee Experience - Liberty Mutual

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How do you harness today’s technology and artificial intelligence to drive employee engagement and improve the employee experience for 50,000 employees? Liberty Mutual is using an intelligent digital assistant.

The 50,000 employees at Liberty Mutual no longer have to manage through a labyrinth of systems, applications or their email to find information and manage tasks. Instead, an AI-powered digital assistant orchestrates across all the disparate systems within the enterprise surfacing personalized and contextual communications, tasks, and information employees need to perform their job. Employees are provided with an intuitive interface and enterprise-grade chatbot serving as their digital assistant to automate tasks on their behalf, manage the information they need to know, and elevate communications and reminders outside of email, so they can get more work done, faster.
Learn how to use digital assistants to drive employee engagement, including how to:
  • Boost employee engagement and improve internal communication click-thru rates by 40%
  • Create, manage and deliver targeted, personalized and contextual digital communications across multiple channels
  • Reduce the number of clicks required by employees to obtain key information by 70%
  • Create a consumer-like employee experience that employees love (based on sentiment analysis)
Janine Marchi, Head of Marketing & Communications
Workgrid Software at Liberty Mutual

Speakers
avatar for Janine Marchi

Janine Marchi

Head of Marketing & Communications - Workgrid Software, Liberty Mutual
Janine Marchi is Head of Marketing and Communications at Workgrid Software, a wholly-owned company of Liberty Mutual Insurance. Janine has more than 12 years’ experience leading and delivering successful marketing, communication, and digital experience programs for tech companies... Read More →



Wednesday January 30, 2019 2:45pm - 3:20pm
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